CUSTOMER SERVICE

SHIPPING & RETURNS

 

 

 

After ordering online, you will receive an email confirmation from us containing your order details - usually within a few minutes of ordering.

 

All products listed on the site are available for immediate shipping unless otherwise stated. In most instances, your order will be shipped next business day. Please allow up to 10 business days Australia wide for your order to be delivered. Should your item not arrive within the estimated delivery time please advise our customer service team at sales@sainoah.com.au

STANDARD SHIPPING

For deliveries within Australia, we use Australia Post eParcel. We will confirm despatch of your order via email and provide a tracking number. If for any reason we have a delay in fulfilling your order, we will notify you by email.

 

Shipping is free of charge Australia wide.

 

Your parcel must be signed for when it is delivered.

 

If your parcel cannot be delivered for any reason, Australia Post will leave a card advising you to collect your parcel at your convenience from your local post office within a specified time frame. Any items not collected within the time frame will be returned to Sainoah.

 

 

PRIORITY SHIPPING

Additional charges will be incurred for priority or express shipping. Please email  sales@sainoah.com.au  for further information.

 

 

RETURNS

We want you to love your Sainoah design, however, if it’s not love at first sight when you receive your item, we will gladly offer an exchange or refund within 14 days of delivery on full-priced items. 

Refunds are not available on sale items. Exchange only.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. Any returned item that is damaged will not be accepted.

Please contact us upon receiving your order to obtain a return authorisation before returning your item for refund or exchange. Returned items will not be accepted without a return authorisation.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Unless an item is faulty, you are responsible for the postage costs for refund or exchange. Sainoah is not responsible for any return item until received by us, and we, therefore, recommend registered mail to ensure proof of receipt.

 

Sainoah is not responsible for returns lost or damaged in transit.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

CLICK FRENZY: No return, exchange or credit for change of mind purchase on Click Frenzy sale items.

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  sales@sainoah.com.au

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sainoah.com.au

 

 

 

 

 

 

 

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