Refund policy

 

 

We want you to love your Sainoah design, however, if it’s not love at first sight when you receive your item, we will gladly offer an exchange or refund within 14 days of delivery on full-priced items. 

Refunds are not available on Clearance & Sale items. Exchange only*.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. Any returned item that is damaged will not be accepted.

Please contact us upon receiving your order to obtain a return authorization before returning your item for refund or exchange. Returned items will not be accepted without a return authorization.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Unless an item is faulty, you are responsible for the postage costs for refund or exchange. Sainoah is not responsible for any returned item until received by us, and we, therefore, recommend registered mail to ensure proof of receipt.

 Sainoah is not responsible for returns lost or damaged in transit.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  sales@sainoah.com.au

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sainoah.com.au

Contact Email: sales@sainoah.com.au