Terms of service
By accessing sainoah.com.au, you agree to the terms & conditions of this website.
Discounts only apply on full priced items and excludes the clearance section.
PAYMENTS
SAINOAH accepts payment from Visa, Mastercard, AMEX, Paypal and various instalment payment services such as Afterpay. All payment options are displayed at checkout.
All transactions on sainoah.com.au are charged in Australian dollars (AUD$).
SHIPPING
We continue to ship orders on a daily basis. Orders are shipped within 48-hours and you will receive a tracking notification. Our logistics provider (Australia Post) is currently experiencing delivery delays to some locations. This is unavoidable and we apologise for any inconvenience. We thank you for your understanding. If you have any questions regarding shipment of your order, please do not hesitate to email us at sales@sainoah.com.au
Delivery
For deliveries within Australia, we use Australia Post. Upon fulfillment, you will receive an email confirmation which includes a tracking number.
All Sainoah deliveries are tracked to the shipping address location.
The customer is responsible to ensure the shipping location is a safe and a secure place.
Orders are shipped next business day in most instances.
Delivery Times (from date of order)
- Australia - 3-7 working days
Should your item not arrive within the estimated delivery times, please email Sainoah quoting your order number.
Shipping is free of charge Australia wide on all order above $25.
RETURNS & EXCHANGES
We want you to love your Sainoah design, however, if it’s not love at first sight when you receive your item, we will gladly offer an exchange or refund within 14 days of delivery on full-priced items.
Refunds are not available on Clearance & Sale items. Exchange only.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. Any returned item that is damaged will not be accepted.
Please contact us upon receiving your order to obtain a return authorization before returning your item for refund or exchange. Returned items will not be accepted without a return authorization.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Unless an item is faulty, you are responsible for the postage costs for refund or exchange. Sainoah is not responsible for any returned item until received by us, and we, therefore, recommend registered mail to ensure proof of receipt.
Sainoah is not responsible for returns lost or damaged in transit.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@sainoah.com.au
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@sainoah.com.au
Contact Email: sales@sainoah.com.au
Contact Phone number: +61 403 291 030
FEEDBACK
At Sainoah, your feedback is valued, and we want your shopping experience to be delightful.
We welcome and encourage any kind of feedback – good, bad or ugly!
Let us know through our contact page or email directly at sales@sainoah.com.au and let us know what you love or loathe!
SECURITY & PRIVACY
At Sainoah the security and privacy of your personal information is very important.
Sainoah will not sell or share your information with third parties. Sainoah will not disclose your personal information to any organisation or individual except as required by law. Sainoah follow generally accepted industry standard to protect your personal information.
Purchasing via the Sainoah website you will automatically be subscribed to the mailing list. At any time, you may unsubscribe by emailing sales@sainoah.com.au
Sainoah uses a fully secure (SSL) and automated payment system. Sainoah do not hold or store any credit card details following the placement of orders.
All transactions on sainoah.com.au are processed in Australian dollars (AUD$).
If at any time you have questions regarding the privacy and security of your personal information, please contact Sainoah.
LEGAL
Sainoah is an Australian based e-commerce business owned and operated by Sainoah Pty Ltd (ABN 47 605 992 658)
The copyright of all content on this website (including but not limited to logos, images, text, graphics or photographs) is owned by Sainoah.
Except as permitted by applicable copyright laws, you may not copy, distribute, transmit or reproduce any content from this website without consent but you may view, print and download this content for personal, informational and non-commercial purposes unless otherwise advised.
Other than as authorised under the copyright laws, you are responsible for obtaining permission before reusing any copyrighted material that is available on this website.
Sainoah reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions are effective immediately upon publication on this website.
This website may contain links to other websites. Sainoah make no warranties or representations about the accuracy or suitability of the information of the links provided on this website, and any links should not be construed as an endorsement, approval or recommendation by Sainoah.
The terms and conditions of this website are governed by the laws in force in Victoria and the Commonwealth of Australia.
COOKIES
This is the Cookie Policy for www.sainoah.com.au, accessible from https://sainoah.com.au/
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case, they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.
The Cookies We Set
- Account related cookies
If you create an account with us, then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases, they may remain afterwards to remember your site preferences when logged out.
- Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
- Email newsletters related cookies
This site offers email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
- Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
- Surveys related cookies
From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
- Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
- Site preferences cookies
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
- This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
- Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
- From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
- As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
- Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
- We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including;Instagram and Facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
If there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features, you use on our site.
STILL HAVE A QUESTION?
Please contact us by email at sales@sainoah.com.au with anything else you'd like help with.